Maintaining clear access to water meters

MIDCOAST Council is asking residents to make life easier for its staff by maintaining clear access to water meters.

According to Council, meter readers have been encountering a variety of obstacles across the region as they undertake their quarterly readings, with the most common hindrances being water meters enclosed behind fences or overgrown by plants and gardens.

“When our meter readers can’t access your water meter, we’re forced to issue an estimated account, which can end up charging you for more water than you’ve actually used, so it’s a lose-lose situation,” said Council’s Director of Infrastructure and Engineering Services, Rob Scott.

“Your water meter is the property of MidCoast Council and it’s your responsibility as a customer to ensure our meter readers have safe access to it.

“Don’t enclose them behind fences and if you’ve got a garden or plants growing next to your meter, make sure you trim them back so they don’t hide your meter or prevent our staff from accessing them.”

Council warned to pay particular attention to spiky plants such as roses and cactuses, and over-protective dogs.

If a dog is unrestrained and displaying protective behaviour, Council says a meter reader will be unable to access the customer’s water meter and an estimated account will have to be issued.

Customers who have protective dogs that are left unrestrained throughout the day are encouraged to get in touch with Council to arrange safe access for meter readers.

Cars, caravans and trailers can also act as obstacles and residents are asked to keep them clear of their water meters.